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Posts Tagged ‘technical support’

BRU LE Problem – Tech Support Have Replied

19 Jan

I’ve just had the following reply from tech support:

You do not update to 10.6 with an automatic update, you have to put a disk into the system to update from 10.5 to 10.6. 10.6 is a major OS update and many things have changed. BRU LE works as expected in 10.5.x BRU PE and BRU Server are both ready for 10.6 BRU LE will be ready for 10.6 with the next update.

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Also, I can’t believe that you class a bug that prevents your software from working properly as low!
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This ticket is marked low because you are a demo customer. Higher priorities are reserved for customers who pay to have a support agreement in place.

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I need a decent backup solution soon so I may have to start looking elsewhere for some software unless of course (as a goodwill gesture for my inconvenience of having to wait for you to fix your software), you can offer me some money off your product when you fix the problem?
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This is the Technical Support department. We have no role in sales here.

 
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Posted in Apple Mac, Mac Software

 

BRU LE Wont Work – Reply To Tech Support

19 Jan

After sleeping on it I have decided that I want to reply to there rather flippant reply that basically says ‘yes that’s right it doesn’t work with Snow Leopard’!

I have just sent the following reply to them so we’ll see what they have to say:

“To be honest I can’t believe you have this download available without a note saying there are issues if you have the Apple Updates turned on (so that you have the latest updates installed).

How will you be letting people know that the update is available.

And to be honest, despite receiving good recommendations of your software I’m not sure if I’m willing to spend my hard earned cash on something so crucial as some backup software that might not work properly should I want to keep my operating system up-to-date.

Also, I can’t believe that you class a bug that prevents your software from working properly as low!

I need a decent backup solution soon so I may have to start looking elsewhere for some software unless of course (as a goodwill gesture for my inconvenience of having to wait for you to fix your software), you can offer me some money off your product when you fix the problem?”

 
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Posted in Apple Mac, Mac Software