I tried clearing all my Mac’s cache using Onyx but that didn’t solve the problem.

A quick Google later and I found a solution that I thought I’d share with you here:

1. Open up a Terminal session
2. Disable Spotlight by typing in: sudo mdutil -a -i off
3. I then entered my password
4. After a few moments I enabled it by typing the following: sudo mdutil -a -i on

I clicked on Spotlight and it said ‘Estimating Index Time’ and then after a few moments it said 31 minutes and it’s been going down ever since so it’s working!

Turning something off and then back on again has worked again!

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They’ve addded something called ‘Safari Reader’ which basically strips out all the adverts on a website so you can just read the article – that’s bound to have an effect on websites who can only exist due to advertising revenue, no adverts shown then there’s nothing to click on so websites go under also they seem to have done a deal with Microsoft as Bing search is now integrated in to it.

Is it any faster than before?  I’ll find out once I’ve rebooted my laptop!

More details from Apple directly here:  http://www.apple.com/uk/safari/

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Then some software from BumpTop may be in order!

It’s available on both PC and Mac (only tried it on my Mac so far) and it’s great!

Here’s what it looks like on my MacBook:

If you want to give it a go you can get it from here:  http://bumptop.com/

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Finally after many months of this annoying issue I have gotten around to doing something about it!

I have Snow Leopard installed and haven’t really used any other version of OS X so not sure if this is a problem that only occurs with Snow Leopard or all versions of OS X.

If you click on the Spot Light icon and search for ‘image capture’ you should find the Image Capture application from Kodak.  Open up the application and then click on EasyShare AI under DEVICES.  At the bottom left hand corner of the window you should have the option that says ‘Connecting this camera opens:’ – click on the drop-down menu and choose ‘No Application’.

That’s it, problem solved!

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Why am I disappointed? Well, it’s the OS I’m disappointed with, I was kinda expecting a cut-down version of OS X to be installed on it so you could install OS X software on it. People keep commenting on how Flash isn’t on the iPad – well it wasn’t on my MacBook or Dell desktop, but I could install it if I wanted it and was expecting to be able to do the same thing with Apples new product but this doesn’t seem to be the case.

Before it was revealed, it was rumoured Apple was going to release a Tablet computer and the iPad is most definitely not a Tablet – Tablets are similar but have a ‘proper’ operating system. What Apple have done with the iPad is invent a product that is a cross-between an e-Book reader and a Netbook.

Just like what they did with the App-Store and the iPhone, it makes good business sense to do what they’ve done as something similar to the App-Store is on it’s way for use with the iPad.

The one thing that people seem to be getting confused about is exactly what use the iPad is. It is designed for people who browse the internet, read news websites, go on to social network sites, watch videos online, go online to quickly look something up, updating their blogs, checking their emails, reading e-books and many other use

What it’s not primarily for, is for creating websites, writing essays, creating large documents, photo editing, video editing or anything else that you really need a proper keyboard and mouse to do! I’m not saying you can’t do these things on the iPad (maybe when the right software comes along you can) – but it wont be as quick and easy to do than if you had a laptop with a proper keyboard and scratchpad.

e-Book readers haven’t really taken off yet and nobody really knows what to do with a proper full-size Table computer, Apple’s iPad is likely to either revolutionise this or put a stop to it once and for all.

Will the iPad to to e-books and Netbooks what the iPod did to MP3 players? Only time will tell.

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Hi! Thank you for such a lovely friendly reply.

Thank you for correcting me with regards to 10.6 not being an automatic update. What you are basically saying is your software only works with old operating systems on Apple Macs purchased before the 28th of August 2009 – that’s nearly FIVE MONTHS ago and Apple don’t write “major OS update[s]” so you should have been aware of this since at least January 2009 when Apple started talking about this update.

As it’s taking you so long to provide software that works with Apple Mac’s that come with 10.6 (ie Macs that are 5 months old or newer) I assume your company is run from bedroom in a house rather than from a proper premises as a real company would a department of programmers who write the software and could easily update their application in preparation (and not in response) to a major OS update.

As for the explanation for the reason my ticket was marked as low, basically you are doing so well that you don’t want any new customers so will treat them all as a low priority – heaven forbid you give potential customers fantastic service so they see a good company (as opposed to a bad one) and part with some cash and buy your software (that doesn’t work).

And finally with regards to you comment “This is the Technical Support department. We have no role in sales here.” – it’s very clear that you also have no role in Customer Services either and clearly don’t care about attracting new customers and their money.

I can not believe a department is allowed to send such a response to a customer. Instead of apologising for the problem I was having, they started telling me I’m wrong (so much for the customer always being right) and begin an argument with me!

Would it have not been simpler, nicer and friendlier to simply say you are sorry for the problem I am experiencing and that you are aware of the problem and are working on a fix and that you will email me when such a fix has been created? Would it have hurt you to either telephone, talk to in person or forward this support call on to your Sales Department rather then basically saying go away I’m not sales you know??

I now await their response.

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You do not update to 10.6 with an automatic update, you have to put a disk into the system to update from 10.5 to 10.6. 10.6 is a major OS update and many things have changed. BRU LE works as expected in 10.5.x BRU PE and BRU Server are both ready for 10.6 BRU LE will be ready for 10.6 with the next update.

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Also, I can’t believe that you class a bug that prevents your software from working properly as low!
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This ticket is marked low because you are a demo customer. Higher priorities are reserved for customers who pay to have a support agreement in place.

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I need a decent backup solution soon so I may have to start looking elsewhere for some software unless of course (as a goodwill gesture for my inconvenience of having to wait for you to fix your software), you can offer me some money off your product when you fix the problem?
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This is the Technical Support department. We have no role in sales here.

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I have just sent the following reply to them so we’ll see what they have to say:

“To be honest I can’t believe you have this download available without a note saying there are issues if you have the Apple Updates turned on (so that you have the latest updates installed).

How will you be letting people know that the update is available.

And to be honest, despite receiving good recommendations of your software I’m not sure if I’m willing to spend my hard earned cash on something so crucial as some backup software that might not work properly should I want to keep my operating system up-to-date.

Also, I can’t believe that you class a bug that prevents your software from working properly as low!

I need a decent backup solution soon so I may have to start looking elsewhere for some software unless of course (as a goodwill gesture for my inconvenience of having to wait for you to fix your software), you can offer me some money off your product when you fix the problem?”

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“This will happen on 10.6.x We will have an update which resolves this issue soon.”

To be honest, I’m not sure what to make of this!  I’m a bit gob-smacked to be honest so I’ll sleep on it before replying to it!

?

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I have downloaded and installed the Demo program of BRU LE for Mac OS X and when I click on … to choose which disk to use to save my backup to the program closes. If I try and click on the Help menu, it just closes. I can click on the other menus without any issues.

In the email I received from Tolis when I downloaded the demo software there was a link for raising a ticket on their tech support forum so I’ve logged a call on the system and I’ll see what they say.

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