I’ve just had the following reply from tech support:
You do not update to 10.6 with an automatic update, you have to put a disk into the system to update from 10.5 to 10.6. 10.6 is a major OS update and many things have changed. BRU LE works as expected in 10.5.x BRU PE and BRU Server are both ready for 10.6 BRU LE will be ready for 10.6 with the next update.
–
Also, I can’t believe that you class a bug that prevents your software from working properly as low!
–
This ticket is marked low because you are a demo customer. Higher priorities are reserved for customers who pay to have a support agreement in place.
–
I need a decent backup solution soon so I may have to start looking elsewhere for some software unless of course (as a goodwill gesture for my inconvenience of having to wait for you to fix your software), you can offer me some money off your product when you fix the problem?
–
This is the Technical Support department. We have no role in sales here.
